Credit Control Officer

The Credit Control Officer is responsible for the day-to-day management of assigned customer accounts, debt collection activities, receivables monitoring, customer reconciliations, invoice processing, and maintenance of accurate receivables records. The role supports achievement of the Company's collection targets by ensuring timely recovery of outstanding debts, adherence to approved credit terms, and proactive management of customer account balances.

• Manage assigned customer portfolios and execute collection activities to ensure timely recovery of outstanding balances.
• Conduct regular follow-up with customers through calls, emails, meetings, and other approved communication channels.
• Monitor overdue accounts and implement collection actions in accordance with approved procedures.
• Maintain professional customer relationships while enforcing collection commitments and payment schedules.
• Escalate unresolved collection issues and high-risk accounts to the Credit Control Supervisor.
• Maintain accurate records of all collection efforts, customer interactions, and recovery commitments.
• Monitor customer accounts and track Days Sales Outstanding (DSO) across assigned portfolios.
• Prepare and maintain debtor aging analyses and account status updates.
• Identify accounts approaching or exceeding the 45-day threshold and escalate accordingly.
• Monitor account payment trends and highlight emerging collection risks.
• Support debtor classification into Green, Yellow, Watch List, and Red categories.
• Maintain accurate customer account records and aging schedules.
• Support recovery efforts for Red Category accounts including institutional, government, and high-risk debtors.
• Generate customer statements and supporting collection documentation.
• Follow up on outstanding balances and recovery commitments.
• Maintain records of customer engagements and payment promises.
• Escalate unresolved recovery matters to the Credit Control Supervisor.
• Assist in implementing approved recovery plans and settlement arrangements.
• Process customer invoices accurately and promptly within ERP/Sage.
• Verify supporting documentation before invoice generation.
• Ensure invoices are generated in accordance with approved pricing, quantities, and contractual terms.
• Maintain accurate invoice records and supporting documentation.
• Coordinate with relevant departments to resolve invoice-related discrepancies.
• Support timely billing to facilitate efficient debt collection.
• Perform customer account reconciliations and verify receivable balances.
• Investigate account discrepancies, short payments, unapplied receipts, and disputed balances.
• Coordinate with Sales, Operations, and Finance teams to resolve customer account issues.
• Prepare reconciliation schedules and supporting documentation.
• Follow up on dispute resolution activities and maintain resolution records.
• Escalate unresolved disputes requiring management intervention.
• Monitor assigned customer accounts for compliance with approved credit terms and payment conditions.
• Identify overdue accounts, credit limit breaches, and other policy exceptions requiring escalation.
• Support implementation and enforcement of company credit policies and collection procedures.
• Maintain updated customer account information and supporting credit documentation.
• Escalate non-compliant accounts and policy breaches to the Credit Control Supervisor.
• Support customer credit reviews by providing account performance and payment history.

• Debt collection and receivables management.
• Customer account monitoring and follow-up.
• Debtor aging analysis and DSO monitoring.
• Customer account reconciliations.
• Invoice processing and billing administration.
• Credit policy compliance monitoring.
• ERP/Sage receivables processing.
• M-Pesa payment verification and reconciliation.
• Financial record management and documentation control.
• Microsoft Excel and Google Sheets reporting.
• High integrity and ethical conduct.
• Strong attention to detail and accuracy.
• Accountability and ownership of assigned portfolios.
• Excellent communication and customer relationship management skills.
• Strong negotiation and follow-up skills.
• Good organizational and time management abilities.
• Problem-solving and analytical thinking.
• Ability to work under pressure and meet deadlines.
• Teamwork and collaboration.
• Commitment to continuous improvement and customer service excellence.
• Diploma or Bachelor's Degree in Accounting, Finance, Commerce, Business Administration, Economics, or a related field from a recognized institution.
• CPA Part I or equivalent accounting qualification will be an added advantage.
• Additional training in Credit Management, Debt Recovery, Customer Service, or Receivables Management is desirable.
• Minimum 2–3 years of experience in credit control, debt collection, accounts receivable, customer account management, or a related finance role.
• Experience handling customer collections and debt recovery activities.
• Experience preparing debtor aging schedules and collection reports.
• Experience performing customer account reconciliations.
• Hands-on experience using ERP/Sage accounting systems.
• Experience maintaining financial records and customer account documentation.
• Experience dealing with corporate, institutional, or government customers will be an added advantage.
• Experience handling mobile money transactions and customer payment reconciliations is desirable.
• 3+ years of experience in Finance.
• 3+ years of work experience with Accounts Receivable.