Customer Relations Officer at Employd Staffing Solution in Nairobi, Kenya

    Employd Staffing Solution logo

    Customer Relations Officer

    Employd Staffing SolutionNairobi, Kenya

    Posted

    3 days ago

    Apply by

    3 Sept

    Full Time
    On Site
    Entry
    Human Resources & Recruitment
    Customer Service & Support

    Build your CV in minutes! Tailored for the Kenyan job market.

    Build My CV

    Job Description

    This role focuses on converting property inquiries into sales by responding to client communications, pitching properties, and guiding buyers through the purchasing process. The officer will conduct property tours, negotiate deals, and maintain relationships with buyers to generate repeat business and referrals. The position requires a blend of sales acumen, customer service, and real estate knowledge.

    Key Responsibilities

    • Respond promptly to phone, email, and walk-in property inquiries.
    • Pitch available properties to warm leads and turn inquiries into confirmed property sales.
    • Stay in touch with existing buyers to generate repeat business and new referral leads.
    • Negotiate prices, explain payment structures, and guide buyers through signing legal sales contracts.
    • Conduct highly persuasive property tours that highlight specific financial returns and lifestyle benefits.
    • Research competitor pricing and local property trends to pitch solutions more effectively to buyers.
    • Build long-term rapport with buyers and investors by offering honest advice and updates.
    • Guide clients through site visits and explain property features.
    • Handle client complaints and coordinate with finance or legal teams for smooth transactions.
    • Update customer interaction logs and track sales pipelines accurately.

    Required Qualifications

    • Bachelor's degree in Business Administration, Marketing, or a related field.
    • 1 to 3 years of experience in sales, or client relations, within the property sector.
    • Proven experience meeting or exceeding monthly real estate sales quotas.
    • Strong skills in handling buyer objections, price pushback, and contract terms.
    • Existing relationships with local property investors, brokers, or wealth managers is a plus.
    • Excellent spoken and written communication skills with strong active listening.
    • Proficiency in MS Office and familiarity with CRM software.
    • High emotional intelligence, patience, and problem-solving abilities.

    Job Details

    Job Function

    Customer Service & Support

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Business Administration

    Languages

    English

    Additional Information

    How to Apply: Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line 'Customer Relations Officer'. Only shortlisted candidates will be contacted.

    Master the Art of the Property Tour

    In this role, your ability to turn a walk-through into a compelling pitch will make or break your sales numbers. Hiring managers will look for candidates who can think on their feet, handle objections, and close deals with confidence.

    1. Tailor your CV to highlight sales wins: Quantify your achievements in previous sales roles, such as 'exceeded monthly quota by 20%' or 'closed 15 deals in a quarter'. Use numbers to show you can deliver results.

    2. Prepare for objection handling scenarios: Be ready to answer questions like 'Why is this property overpriced?' or 'What are the payment terms?' Practice calm, data-backed responses that address buyer concerns.

    3. Show you know the Nairobi property market: Research current trends, average prices in key areas, and competitor listings. Mention specific neighborhoods and price points during the interview to demonstrate local knowledge.

    4. Emphasize your CRM skills: If you have used tools like Salesforce or HubSpot, highlight that. If not, show willingness to learn quickly and mention any basic CRM familiarity.

    5. Demonstrate emotional intelligence: Share examples of how you handled difficult clients or turned a complaint into a positive experience. This role requires patience and empathy.

    6. Practice your pitch: You may be asked to give a mock property tour. Prepare a structured walk-through that highlights key features, financial benefits, and lifestyle advantages.

    7. Understand the legal side: Familiarize yourself with the basics of property contracts and payment structures in Kenya. This will show you are serious about guiding buyers through the process.

    8. Follow up professionally: After the interview, send a thank-you email reiterating your interest and summarizing why you are the right fit. This shows initiative and attention to detail.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
    Share this job:

    Boost Your Application Success

    1. 1

      Expert CV help that gets you noticed. Build Your CV

    2. 2

      A personalized cover letter for this role. Write Cover Letter

    3. 3

      Attract recruiters with a stronger profile. Boost LinkedIn

    Tags

    real estate
    customer relations
    sales
    negotiation
    CRM