Head of Products (Retail) at KCB Group in Kenya

    KCB Group logo

    Head of Products (Retail)

    KCB GroupKenya

    Posted

    3 weeks ago

    Apply by

    26 Aug

    Full Time
    On Site
    Senior
    Banking, Insurance & Financial Services
    Management & Business Development

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    Job Description

    The Head of Products (Retail) defines and executes the retail product strategy in alignment with overall business objectives, overseeing the end-to-end product lifecycle from ideation to commercialization. This role leads market research, competitor analysis, and customer insights to inform product strategy, while ensuring products remain competitive, compliant, and responsive to evolving customer needs. The position also involves leading, mentoring, and developing the Product Management team to strengthen execution capability.

    Key Responsibilities

    • Define and execute the Retail product strategy in alignment with overall business objectives.
    • Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.
    • Ensure products remain competitive, compliant, and responsive to evolving customer needs.
    • Lead market research, competitor analysis, and customer insights to inform product strategy.
    • Identify innovation opportunities to reimagine customer engagement and enhance product relevance.
    • Pilot new concepts and technologies to validate market potential and scalability.
    • Oversee the design, testing, and launch of new products and enhancements.
    • Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.
    • Monitor performance of products post-launch and recommend refinements to maximize value.
    • Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.
    • Build external partnerships with fintechs, industry players, and regulators to support product development.
    • Promote cross-functional alignment to ensure timely and effective execution.
    • Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks.
    • Monitor emerging risks across the product portfolio and implement mitigation measures.
    • Provide reporting and insights to senior leadership on product performance, risks, and opportunities.
    • Lead, mentor, and develop the Product Management team to strengthen execution capability.
    • Foster a culture of innovation, accountability, and customer focus within the product function.
    • Build capacity for continuous improvement and best practice adoption in product management.

    Required Qualifications

    • Bachelor’s degree from a recognized university
    • Master’s degree (MBA or equivalent) will be an added advantage
    • Professional qualification in Product Management, Banking, Marketing, or Management (e.g., CIM, CMI, CPM, ACIB) will be an added advantage
    • Project Management certification (PMP, PRINCE2, Agile) will be an added advantage
    • 10 years’ minimum experience is required, together with the following essential experience: 6 years’ experience in sales, 4 years’ experience in stakeholder management, 4 years’ experience in strategic planning, 4 years’ experience in team management, 4 years’ experience in product development, 2 years’ experience in project management

    Job Details

    Job Function

    Management & Business Development

    Minimum Experience

    10 years

    Education Level

    Bachelor’s Degree

    Additional Information

    How to Apply: Visit the application link provided on this page to submit your application.

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    Tags

    product management
    retail banking
    strategy
    stakeholder management
    team leadership