House Keeper

The Housekeeping Supervisor is responsible for ensuring the cleanliness, orderliness, and appearance of the entire hotel. This role involves assisting with the annual housekeeping budget, maintaining par stock of supplies, developing housekeeping systems, and training staff. The supervisor also ensures compliance with safety and sanitation policies while handling guest complaints professionally.

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully – they are the strength and the future of this company. Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. Facilitate training sessions for direct reports and mentor team members for leadership growth.

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

The successful candidate will be responsible for the day-to-day operation of a high-end safari lodge within a working wildlife conservancy in Laikipia. The role combines operational and financial management with a hands-on approach to guest experience, safari tourism, conservation and team leadership. He/She will ensure that the lodge operates efficiently and profitably while delivering an exceptional, authentic and highly personalised wilderness experience. As well as work closely with the Conservancy and wider operational teams to ensure that tourism and conservation objectives are aligned and mutually supportive.

This role involves managing client communication, preparing tailored itineraries, handling invoices, and providing customer support for a safari tour company. The consultant will contribute to sales targets and ensure client satisfaction throughout the booking process.

This role involves managing client communications, preparing tailored itineraries, handling invoices, and providing customer support for a safari tour company. The consultant will contribute to sales targets and must have excellent Danish language skills.