ICT Assistant at KCA University KCAU in Nairobi, Kenya

    KCA University KCAU logo

    ICT Assistant

    KCA University KCAUNairobi, Kenya

    Posted

    6 days ago

    Apply by

    26 Aug

    Full Time
    On Site
    Entry
    Education & Training
    IT & Software

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    Job Description

    KCA University seeks an ICT Assistant to provide technical support and maintenance for computer systems, networks, and ICT equipment. The role involves troubleshooting hardware and software issues, managing ICT inventory, and supporting ICT training laboratories.

    Key Responsibilities

    • Troubleshoot, analyse, and repair problems with computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.
    • Initiate the procurement process for required ICT equipment by providing equipment specifications for different university sections/departments.
    • Prepare reports on the condition of ICT equipment within the University and submit them to the Director, ICT for decision-making.
    • Maintain computing systems hardware, software, and networks, data communication systems, and ICT equipment through preventive maintenance and repairs.
    • Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
    • Obtain, set up, and install computer software for ICT training laboratories to enable users to perform their activities effectively.
    • Assist the ICT Trainers and Computer Technologists in carrying out various laboratory/workshop activities to support learning in the University.
    • Install and configure Enterprise Resource Planning software system for university computers.
    • Distribution of procured ICT equipment to departments/campuses to ensure equitable and effective use of ICT resources.
    • Manage ICT equipment inventory by updating the database regularly to identify any losses and recommend upgrades.
    • Manage and track user work tickets to ensure proper use of university resources and assets.
    • Install and configure antivirus software, and manage the antivirus server software to combat new viruses and protect university computers and information from vulnerabilities.
    • Carry out other duties and responsibilities as may be assigned by the supervisor.

    Required Qualifications

    • Bachelors degree in ICT or its equivalent from an accredited/recognised Institution.
    • At least one 1 year of relevant work experience from an institution of higher learning or a large commercial enterprise.
    • Any other professional qualifications will be an added advantage.
    • Good organisational and planning skills.
    • Good interpersonal and communication skills.
    • Reliability and resilience.
    • Honesty and integrity.

    Job Details

    Job Function

    IT & Software

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Area of Study

    ICT

    Field of Study

    ICT

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply online via the KCA University careers portal at www.kcau.ac.ke.

    Show Your Troubleshooting Process in the Interview

    This role is hands-on: you'll be fixing hardware, managing software, and supporting labs. Hiring managers want to see that you can think systematically and document your work clearly.

    1. Prepare a troubleshooting story: Have a concrete example where you diagnosed and fixed a tricky hardware or software issue. Walk through your steps: how you isolated the problem, what tools you used, and how you verified the fix.

    2. Know your basics cold: Be ready to explain how you'd set up a new computer, install software, and configure antivirus. Brush up on Windows and Linux basics, and common networking concepts like IP addresses and DHCP.

    3. Emphasize documentation: This role requires reports and inventory updates. Show that you can keep clear records—mention any experience with ticketing systems or inventory databases.

    4. Show you can work with users: You'll assist trainers and students. Give an example of explaining a technical fix to a non-technical person in plain language.

    5. Understand the university context: KCA University is an educational institution. Mention any experience in academic settings or with training labs, and show you understand the need to support learning.

    6. Highlight your degree: The requirement is a Bachelor's in ICT. Be ready to discuss your coursework and any projects that relate to hardware, networking, or systems administration.

    7. Be ready for practical tests: Some interviews for ICT roles include a hands-on task, like assembling a PC or configuring a router. Practice basic hardware assembly and network setup beforehand.

    8. Show reliability and integrity: The posting lists honesty and reliability as key traits. Give examples of times you handled sensitive data or equipment responsibly, and emphasize your punctuality and follow-through.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    ICT support
    troubleshooting
    hardware
    software
    network