The Tiling Installation Training & Promotion Supervisor is responsible for establishing and maintaining professional tile and paving installation standards for Twyford and Micasso products, conducting practical installer training, providing technical installation support, and supporting product promotion activities. The role will supervise and participate in hands-on installation activities, train fundis, installers, contractors and site teams, provide technical guidance at project sites, and work closely with Sales and Marketing teams to demonstrate the correct application and performance of Twyford and Micasso products. The position will have particular responsibility for large-format tiles and big-size paving products, especially 60×120 cm and above, ensuring that installation practices meet the required quality, safety and finishing standards.
Installation Training Promotion Supervisor at Twyford Tile in Nairobi, Kenya
Posted
1 week ago
Apply by
25 Aug
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Key Responsibilities
- Develop, implement and continuously improve installation standards, methods, checklists and practical guidelines for Twyford and Micasso tiles and paving products.
- Establish standard installation procedures covering surface preparation, setting out, cutting, adhesive or bedding application, alignment, levelling, spacing, grouting, jointing, cleaning, finishing and handover.
- Develop specific installation procedures and training standards for large-format and big-size tiles, particularly 60×120 cm and above.
- Ensure recommended installation methods are aligned with the technical requirements and intended applications of Twyford and Micasso products.
- Identify common installation defects and develop practical corrective and preventive measures.
- Lead, supervise and participate in hands-on installation of Twyford and Micasso wall and floor tiles, paving, walkways, patios, driveways and other applications.
- Demonstrate correct handling, lifting, cutting, setting out, adhesive or bedding application, positioning, levelling, alignment, spacing, grouting, jointing, cleaning and finishing techniques.
- Provide particular guidance on the correct handling and installation of large-format tiles and big-size paving products measuring 60×120 cm and above.
- Assess site conditions before installation and advise on appropriate surface preparation and installation methods.
Required Qualifications
- Plan and conduct practical, hands-on training for tile installers, fundis, contractors, dealers, site teams and other construction professionals on behalf of Twyford and Micasso.
- Develop practical training sessions covering tile laying, paving installation, surface preparation, product application, large-format tile handling, finishing and troubleshooting.
- Demonstrate correct techniques for handling, laying, cutting, levelling, aligning, spacing and finishing large-format tiles.
- Train installers on recommended installation methods for different tile sizes, applications and site conditions.
- Conduct practical assessments to evaluate trainees' installation skills and understanding.
- Conduct regular visits to construction sites, dealer locations, showrooms and customer projects.
- Provide technical installation guidance to installers, contractors, developers, dealers and customers.
- Assess site conditions and advise on appropriate preparation, materials, tools and installation procedures.
- Troubleshoot installation issues including lippage, poor adhesion, uneven surfaces, cracking, incorrect spacing, poor alignment, grout defects and finishing problems.
- Provide practical solutions and corrective recommendations for identified installation challenges.
- Follow up on previously reported installation issues to ensure corrective actions have been implemented.
- Escalate product-related or technical issues that require further investigation to the Manager and relevant technical departments.
- Collect feedback from sites and installers regarding product performance, installation challenges and customer requirements.
- Conduct and support live installation demonstrations of Twyford and Micasso products at showrooms, dealer outlets, construction sites, exhibitions, installer clinics and other promotional events.
- Work closely with Sales and Marketing teams to support product launches, dealer activations, exhibitions and construction industry events.
- Demonstrate the correct application, handling and finishing of Twyford and Micasso products at promotional events.
Job Details
Job Function
Building & Architecture
Minimum Experience
3 years
Education Level
Bachelor’s Degree
Area of Study
Engineering
Field of Study
Civil Engineering
Languages
English
Additional Information
How to Apply: Send your application to careers@twyfordtile.com or visit the application link provided on this page to submit your application.
Master the Art of Large-Format Tile Installation
This role is all about setting the standard for tile installation, especially for large-format tiles. Hiring managers will look for someone who can not only install but also teach and troubleshoot on-site. Show them you have the technical depth and the communication skills to lead fundis and contractors.
1. Showcase Your Hands-On Experience: Highlight specific projects where you've installed large-format tiles (60x120 cm and above). Describe the challenges you faced and how you solved them. Include photos or a portfolio if possible.
2. Demonstrate Training Ability: Emphasize any experience training or mentoring others. Describe how you structure a training session and how you assess skill levels. Mention any certifications in training or instruction.
3. Know Your Materials: Be ready to discuss different types of adhesives, grouts, and substrates. Understand the technical specifications of Twyford and Micasso products. Research their product lines before the interview.
4. Prepare for Site Visits: Expect to be asked about site assessment. Know how to evaluate surface preparation, moisture levels, and substrate conditions. Be ready to explain your process for advising on installation methods.
5. Troubleshooting Scenarios: Practice solving common installation issues like lippage, cracking, and poor adhesion. Have concrete examples of how you've fixed these problems in the past.
6. Communication is Key: You'll work with sales, marketing, and customers. Show that you can explain technical concepts in simple terms. Prepare to talk about how you handle difficult questions from clients.
7. Stay Updated: The industry is evolving. Mention any recent training or courses you've taken on new installation techniques or products. Show that you're committed to continuous learning.
8. Align with Company Goals: Understand Twyford's brand and market position. Show how your work will help promote their products and build customer trust. Be ready to discuss how you'd support product launches and dealer events.
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