LifeStyle Executive

How to Apply: Submit your CV and a brief cover letter outlining your relevant experience and why this opportunity interests you. Use the subject line 'LIFESTYLE EXECUTIVE' and send to HR@atlglobalbusiness.co.ke, copying atlglobalbusiness@gmail.com.

Master the Art of Anticipating Member Needs

In luxury concierge, the difference between good and exceptional often comes down to how well you read a member before they ask. Hiring managers here will probe your ability to turn preferences into proactive, personalised experiences — not just react to requests.

1. Showcase your track record with numbers: On your CV, quantify your impact in previous roles — for example, member retention rates, satisfaction scores, or the number of high-value requests handled monthly. Concrete metrics make your experience tangible.

2. Prepare stories that demonstrate discretion: Luxury clients value confidentiality above almost everything. Have a polished example ready that shows how you handled sensitive information without breaching trust.

3. Know your local and global supplier network: Be ready to name specific partners you've worked with — from top restaurants to travel agencies. Showing you can tap into a premium network signals you can deliver on the brand's promise.

4. Practice your communication style: This role demands flawless written and verbal communication. Prepare a concise, warm, and professional introduction that you can deliver naturally in an interview.

5. Understand the business side: Beyond service, you'll support retention and referrals. Be ready to discuss how you've contributed to loyalty programs or upsold services in the past.

6. Show you can work with the CEO: The role reports directly to the CEO, so you'll need to demonstrate that you can operate at a strategic level while staying hands-on. Prepare examples of how you've collaborated with senior leadership.

7. Emphasise your problem-solving under pressure: Concierge work often involves last-minute changes and crises. Have a story ready about a time you turned a problem into a win for a client.

8. Align with the brand's culture: Ziada values professionalism, integrity, and initiative. In your cover letter and interview, mirror these values by showing you take pride in your work and are genuinely committed to excellence.