The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem. Deliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints. Oversee your clients' campaigns planning, execution and delivery while regularly communicating performance results. Develop & sell tailored media proposals that drive effective and high return retail media campaigns. Understand the value of MAF Precision Media's competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer. Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities. Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking. Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration. Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.
Manager - Client Services at Majid Al Futtaim in Nairobi, Kenya
Posted
1 week ago
Apply by
26 Aug
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Key Responsibilities
- Manage brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.
- Deliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints.
- Oversee clients' campaigns planning, execution and delivery while regularly communicating performance results.
- Develop & sell tailored media proposals that drive effective and high return retail media campaigns.
- Understand the value of MAF Precision Media's competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer.
- Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities.
- Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking.
- Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration.
- Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.
Required Qualifications
- Bachelor's degree in Marketing, Business, Economics, Communication, or any other related field.
- Master's Degree in related field is preferred.
- 5+ years experience in client management, media sales or digital advertising.
- Online advertising, digital media, or analytics sales experience with global and regional accounts.
- Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency.
- Retail media experience highly desirable.
- Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.
Job Details
Job Function
Marketing & Communications
Minimum Experience
5 years
Education Level
Bachelor’s Degree
Area of Study
Business
Field of Study
Marketing
Languages
English
Additional Information
How to Apply: Visit the application link provided on this page to submit your application.
Show You Can Drive Retail Media Revenue
This role sits at the intersection of sales, digital advertising, and retail. Hiring managers will be looking for a track record of hitting revenue targets and managing complex client relationships.
1. Quantify your sales wins: On your CV, highlight specific revenue numbers you've generated, growth percentages, and the size of accounts you've managed. For example, 'Grew digital display revenue by 30% year-over-year for a major retail client.'
2. Understand the retail media landscape: Be ready to discuss how retail media networks work, the role of data in targeting, and the difference between on-site and off-site advertising. Show you know the key players and trends.
3. Prepare a case study: Think of a campaign you managed from pitch to execution. Walk through how you identified the client's objectives, designed the proposal, and measured success. Focus on the results and what you learned.
4. Show your client management style: This role is about building long-term relationships. Give examples of how you've navigated difficult client conversations, aligned with their marketing calendars, and grown accounts over time.
5. Demonstrate data fluency: Retail media is data-driven. Be prepared to talk about how you use analytics to optimize campaigns, report performance, and make recommendations. Mention specific tools you've used.
6. Highlight your entrepreneurial drive: The posting asks for a self-starter. Share instances where you proactively identified opportunities, built a pipeline, or developed new business without being told.
7. Know the company: Research Majid Al Futtaim and their retail media arm, MAF Precision Media. Understand their portfolio, market presence, and how they position themselves. Tailor your answers to show you fit their culture.
8. Prepare thoughtful questions: Ask about the team structure, the current state of their retail media offering, and what success looks like in the first six months. This shows you're strategic and genuinely interested.
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