Operations & Technology Executive – Nairobi based

How to Apply: Send your application to hr@atlglobalbusiness.co.ke, copying atlglobalbusiness@gmail.com. Use the subject line 'Operations & Technology Executive'.

Show How You'll Run Operations Like a Concierge

This role sits at the heart of a premium lifestyle business, where smooth operations and smart tech keep members happy. Hiring managers will look for proof you can juggle suppliers, systems, and people without dropping the ball.

1. Tailor your CV to operations and tech: Highlight specific examples where you managed workflows, improved processes, or implemented tools. Use numbers: 'reduced response time by 20%' or 'managed 50+ suppliers'. Show you understand CRM platforms and AI tools.

2. Prepare a story about a process improvement: Think of a time you spotted a bottleneck and fixed it. Describe the problem, your action, and the measurable result. This demonstrates the analytical and project management skills they want.

3. Show you can handle multiple priorities: In a concierge business, everything is urgent. Give an example of a busy day where you prioritized tasks and kept everything running. Mention how you stay organized—maybe using project management software or structured checklists.

4. Demonstrate your interest in AI and automation: Even if you haven't used AI at work, talk about how you've explored it. Mention any courses, side projects, or articles you've read. Show you're eager to apply these tools to improve efficiency.

5. Prepare for questions about supplier management: They'll want to know how you evaluate and manage suppliers. Talk about setting KPIs, regular check-ins, and how you handle underperformance. Give a concrete example if you have one.

6. Emphasize your communication skills: You'll work with the CEO, management, and suppliers. Show you can explain technical issues to non-technical people and build strong relationships. Practice explaining a complex process simply.

7. Research the concierge industry: Understand what premium lifestyle services involve—personalized experiences, high expectations, and attention to detail. Mention how your skills fit this specific context.

8. Ask smart questions: At the interview, ask about their current technology stack, biggest operational challenges, and how they measure success. This shows you're already thinking about how to contribute.