Principal Officer-Insurance

To be responsible for the overall business development of LKL insurance agency: application, registration, setting up and incorporating the agency to the normal business set up of LKL. The position is responsible for insurance agency growth using the internal LKL and external customer base and meeting the set business targets and standards. The position also maintains all the necessary and relevant stakeholders.

• Manage the overall insurance agency business and train all staff in LKL on insurance and insurance related business.
• Provide strategic direction and overall supervision to the LKL agency: develop the agency manuals and deliver targets.
• Preparation of monthly management reports as required and forming strategic distribution partnerships with insurance companies and reviewing the Service Level Agreements.
• Processing insurance renewals for the lender policies.
• Ensuring underwriting terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines.
• Ensuring accurate issuance and timely dispatch of all underwriting documentation.
• Spearheading business retention by ensuring that renewal terms are communicated and/or discussed with the clients within the set timelines and that renewal instructions are received on time to achieve minimum lapse ratios.
• Managing difficult claims and complaints and ensuring that they are amicably concluded.
• Compiling an Operations Manual and continually reviewing the Claims, Underwriting and Business Development processes and recommending measures to improve efficiency.
• Cascading insurance targets to LKL branches and monitoring the accounts reconciliation process.
• Explore and develop opportunities in new channels such as Direct Marketing, corporate, In branch and credit life within to increase the penetration of insurance.
• Follow-up renewals to ensure business retention are optimized and the prescribed retention ratio is achieved.
• Liaising with insurance companies to ensure prompt settlement of client's claims in the event of loss.
• Maintaining good relationships with the current customers by rendering exceptional customer service to enhance organic growth of the business.

• Holder of a degree in Business, Insurance, Actuarial science from a reputable institution.
• Holder of a valid Certificate of Proficiency (COP).
• Holder of a diploma in insurance from College of insurance/Member of Insurance Institute of Kenya (IIK).
• Valid Certificate of good conduct.
• At least 5 years of relevant work experience in insurance industry.
• Problem-solving and analytical skills to interpret sales performance and market trend information.
• Ability to identify risks and proactively work on mitigating the risks.
• Result driven with ability to work under pressure for challenging targets.
• Good negotiating and presentation skills.
• Good interpersonal skills.
• Excellent communication and interpersonal skills.