Product Coordinator

This role involves managing multiple device programs simultaneously, including new product launches and operational improvement projects, while maintaining a 12-month product roadmap. The coordinator will work with internal and external stakeholders to keep workstreams aligned, manage deadlines, and ensure certification and regulatory documentation is up to date. Additionally, the role supports go-to-market planning and coordinates marketing content approvals.

• Manage multiple device programs simultaneously, spanning new product launches, internal operational improvement projects, and administration of a 12-month forward-rolling product roadmap.
• Maintain program trackers across the programs, ensure action items are clearly assigned, dated, and followed up.
• Send weekly status updates and action notifications to relevant stakeholders after each program meeting.
• Coordinate with both internal teams and external partner stakeholders to keep workstreams aligned.
• Manage project deadlines across concurrent workstreams, flagging risks early and escalating blockers to the relevant owners.
• Coordinate and schedule meetings across internal and external stakeholders, update program timelines to reflect agreed outcomes, and distribute updated plans to all relevant parties in a timely manner.
• Follow up on certification requirements across programs, obtain relevant documentation from internal teams, ODM partners, and test laboratories.
• Maintain a centralised repository of certification and regulatory documents for each device and market, including type approval, CE/RED declarations, safety reports, and regulator correspondence.
• Assist with the creation and maintenance of playbooks covering local regulatory approval processes across M-KOPA's active markets KE, UG, NG, GH, ZA, documenting process steps, timelines, responsible parties, and submission requirements.
• Drive GTM planning conversations with local sales teams, aligning on launch timings, market readiness milestones, and any country-specific requirements that could affect availability or positioning.
• Maintain overview of local testing requirements and results.
• Coordinate test schedules for device locking programs including Kilpilock and Knox Guard, ensuring that integration testing, regression cycles, and sign-off stages are planned, resourced, and tracked to completion.
• Coordinate device firmware test schedules for new and in-market devices, working with ODM partners and internal QA to sequence OTA validation, security patch testing, and GMS recertification cycles.
• Own the briefing process for new device launches into the marketing team, compiling and communicating accurate product specifications, key messages, and positioning inputs so that creative and content work can begin without delays.
• Apply a sharp eye for detail when reviewing marketing materials before external submission — checking accuracy, tone, consistency, and alignment with brand standards — to catch issues that would cause rejections or delays with approvers such as 3PL partners and Google.
• Coordinate the submission of marketing content to external approvers including 3PL partners and Google, tracking status and ensuring submissions are progressed in time to meet launch dates; this role is not the final approver but is responsible for ensuring approvals are obtained.

• Prior experience in a supply chain, device, or technology environment.
• Exposure to product launch cycles or regulatory/certification workflows.
• Familiarity with project management tools such as Notion, Asana, or similar.