Project Management Assistant

As a Project Management Assistant, you will help coordinate projects from initial planning through implementation, customer training, go-live, and post-implementation support. You will act as an important link between customers, developers, technicians, suppliers, and internal teams. We are looking for someone who learns quickly, takes responsibility, communicates clearly, and maintains a positive attitude when solving problems.

• Assist in preparing project plans, timelines, task lists, and implementation schedules.
• Follow up with developers, technicians, suppliers, customers, and other project stakeholders.
• Track project tasks, deadlines, risks, dependencies, and outstanding customer requirements.
• Provide customers with clear and timely project updates.
• Maintain accurate project documentation, meeting minutes, action trackers, implementation checklists, and status reports.
• Organise customer onboarding, system demonstrations, training sessions, testing, and go-live activities.
• Help collect, verify, and organise customer information required for system setup and implementation.
• Coordinate the escalation and resolution of implementation and customer-support issues.
• Conduct regular follow-ups after go-live to confirm that customers are successfully using the system.
• Assist in testing PayServe features and documenting bugs, customer feedback, and improvement requests.
• Support the preparation of weekly project status reports for management.
• Identify project delays or customer concerns early and escalate them appropriately.
• Build positive, professional, and long-term relationships with customers.

• Must have a Bachelor's degree in either Project Management, Information Technology, Business Information Systems, Business Administration, Engineering, or a related discipline.
• One to two years of relevant experience.
• Strong interns and recent graduates with evidence of responsibility and initiative are encouraged to apply.
• Excellent written and spoken English.
• Strong Kiswahili communication skills are also important.
• Strong organisation, coordination, follow-up, and time-management skills.
• Confidence communicating with customers and different professional stakeholders.
• A positive, solutions-oriented attitude and willingness to learn.
• Ability to remain calm, respectful, and dependable when projects become demanding.
• Strong attention to detail and commitment to completing assigned tasks.
• Basic proficiency in Microsoft Excel or Google Sheets, Word or Google Docs, email, and presentation tools.
• Ability to understand technology and explain it to non-technical users in simple language.
• Willingness to attend customer sites and support implementations when required.
• Familiarity with SaaS platforms or property-management systems, project-management tools such as YouTrack, ClickUp, Trello, Jira, Asana, or Monday.com, customer-support, ticketing, CRM, or help-desk systems, software testing and bug reporting, mobile applications, web applications, APIs, or system integrations, digital payments, M-Pesa, smart meters, IoT devices, accounting systems, or access-control solutions.