Quality & Learning Impact Specialist

We are seeking a results-oriented Quality & Learning Impact Specialist to ensure that our professional training programs consistently meet high standards of quality, relevance, participant experience, and measurable learning impact. The role will be responsible for establishing and managing the organization's training quality framework, monitoring participant and client feedback, evaluating trainers and programs, overseeing learning assessments, supporting accreditation compliance, and measuring the effectiveness of training interventions. The ideal candidate will combine strong analytical capability with a deep understanding of learning, quality assurance, customer experience, and continuous improvement.

• Develop, implement, and continuously improve the organization's training quality assurance framework.
• Establish clear quality standards for classroom, virtual, customized, and corporate training programs.
• Monitor training delivery against approved course outlines, learning objectives, participant expectations, and organizational standards.
• Conduct periodic observations and audits of training sessions.
• Identify quality gaps and coordinate corrective and preventive actions.
• Ensure consistency in training quality across trainers, courses, locations, and delivery formats.
• Design and manage participant evaluation and feedback systems.
• Review participant feedback following every training program.
• Track participant satisfaction, facilitator ratings, content relevance, venue experience, learning experience, and overall program performance.
• Identify recurring participant concerns and recommend improvements.
• Work with relevant teams to ensure participant issues are addressed quickly and appropriately.
• Develop dashboards and reports highlighting participant experience trends.
• Develop trainer evaluation criteria and performance benchmarks.
• Track trainer ratings and performance trends across assignments.
• Identify trainers requiring coaching, development, recognition, or further review.
• Work closely with the Trainer & Talent Development Manager to improve trainer quality.
• Support observation and evaluation of new trainers before or during initial assignments.
• Develop appropriate mechanisms for measuring participant learning.
• Support the use of pre-training assessments, post-training assessments, quizzes, practical exercises, projects, case studies, and competency evaluations.
• Measure knowledge and skill improvement where appropriate.
• Ensure assessments are aligned with defined learning objectives.
• Work with trainers and instructional designers to improve assessment quality.
• Develop frameworks for evaluating the effectiveness and workplace impact of training programs.
• Measure training outcomes beyond participant satisfaction.
• Support follow-up evaluations to determine whether participants are applying acquired knowledge and skills.
• Work with corporate clients to identify relevant learning impact measures.
• Apply recognized learning evaluation approaches such as the Kirkpatrick Model where appropriate.
• Support measurement of training effectiveness, behavior change, business impact, and return on training investment.
• Review course outlines, learning objectives, training materials, assessments, facilitator guides, and participant materials for quality and consistency.
• Ensure training content remains practical, relevant, current, and aligned with workplace needs.
• Work with subject matter experts and instructional designers to address content quality gaps.
• Recommend course updates.

• Bachelor's degree in Education, Learning & Development, Monitoring & Evaluation, Quality Management, Organizational Development, Human Resources, Business Administration, Psychology, or a related discipline.
• At least 4–6 years of relevant experience in training quality assurance, learning and development, monitoring and evaluation, customer experience, education, or professional training.
• Demonstrated experience analysing feedback, learning outcomes, or service quality data.
• Experience in a professional training organization, consultancy, university, corporate academy, or learning and development environment will be an advantage.
• Knowledge of learning evaluation frameworks and adult-learning principles is highly desirable.
• Training quality assurance
• Learning evaluation and impact measurement
• Monitoring and evaluation
• Data analysis and interpretation
• Report writing
• Quality improvement
• Participant and client experience management
• Learning assessment
• Attention to detail
• Problem solving
• Root-cause analysis
• Stakeholder management
• Strong written and verbal communication
• Analytical thinking
• Continuous improvement mindset