Senior Relationship Manager Commercial Banking- Coast Region at NCBA Group in Nairobi, Kenya

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    Senior Relationship Manager Commercial Banking- Coast Region

    NCBA GroupNairobi, Kenya

    Posted

    6 days ago

    Apply by

    26 Aug

    Full Time
    On Site
    Senior
    Banking, Insurance & Financial Services
    Management & Business Development

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    Job Description

    Manage a portfolio of corporate customers within the Oil & Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank's revenue and share of wallet for the assigned sector in line with the Bank's strategy. Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers' needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the all stake holders to ensure fulfilment of all deliverables. When assigned, serve in acting capacity in the absence of the Head, Corporate Banking, Nairobi Region.

    Key Responsibilities

    • Achievement of the portfolio's annual financial targets both P&L and balance sheet.
    • Balance Sheet Growth Profitability: Profit Before Tax PBT
    • Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.
    • PAR contained within the limits set. NPL < 5%.
    • PAR aggressively managed within the first 30 days to minimize conversion to NPL status.
    • Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.
    • Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.
    • Nil repeat findings
    • 100% SLA Adherence
    • 100% adherence to agreed turnaround times
    • Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.
    • Accurate real-time CRM data
    • Customer satisfaction: Net Promoter Score CSI/RSI
    • Delivering the performance objectives set and managing his/her own learning and development to build capacity and avail him/herself for coaching and training opportunities.
    • Level of own development plan maintenance. Own competency score.
    • When assigned, this position is responsible leading the delegated team, manage performance through motivation, coaching and training: Maintain a high performance at an average performance rating of 90% for the team, reviewed monthly.
    • Up-to-date competency assessments and development plans for the team.
    • Product knowledge for the team – average rating of 98%.
    • Nil disruption to business / loss of business due to lack of appropriate numbers of qualified, available staff.
    • Employee Engagement score.
    • Leadership - 360-degree feedback score

    Required Qualifications

    • Bachelor's degree from a recognized accredited university.
    • At least 8 years' experience in Commercial Banking, 3 of which should have been in management capacity in a similar sized organisation.
    • Proven track record of consistently achieving a commercial department's financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
    • Significant experience in Corporate Banking.
    • Experience in products, bank operations and customer experience is highly desirable.
    • In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
    • Sound working knowledge and understanding of general Corporate Banking regulations and practices.

    Job Details

    Job Function

    Management & Business Development

    Minimum Experience

    8 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Finance

    Languages

    English

    Additional Information

    How to Apply: Visit the application link provided on this page to submit your application.

    Master the Oil & Gas Client Conversation

    This role hinges on your ability to advise corporate clients in the oil and gas sector. Hiring managers will probe how you've grown portfolios, managed risk, and built trust with demanding stakeholders. Show them you can speak the language of both finance and the energy industry.

    1. Quantify your portfolio wins: Bring specific numbers to the interview: revenue growth percentages, PBT improvements, and NPL ratios you've managed. For example, "grew portfolio revenue by 15% year-on-year while keeping NPL below 2%."

    2. Show sector fluency: Demonstrate your understanding of oil and gas value chains, from upstream exploration to downstream retail. Mention any relevant courses, certifications, or self-study you've done on energy finance.

    3. Prepare a 90-day plan: Outline how you'd assess the current portfolio, identify quick wins, and build relationships with key clients. Be ready to discuss how you'd balance growth with risk management.

    4. Highlight your advisory approach: Give examples of when you acted as a trusted advisor, not just a salesperson. Describe a situation where you structured a complex deal that met client needs while protecting the bank's interests.

    5. Know the regulatory landscape: Brush up on Central Bank of Kenya regulations and any specific rules for oil and gas financing. Be ready to discuss how you've navigated compliance in past roles.

    6. Demonstrate leadership readiness: Since you may act for the Head of Corporate Banking, show you can lead teams, manage performance, and make decisions under pressure. Share examples of mentoring or coaching junior staff.

    7. Use the STAR method for behavioral questions: Structure your answers with Situation, Task, Action, Result. Focus on outcomes like client retention, revenue growth, or risk mitigation.

    8. Ask smart questions: Inquire about the bank's strategy for the oil and gas sector, the composition of the portfolio you'd manage, and the key performance indicators you'd be measured on. This shows you're strategic and invested.

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    Tags

    corporate banking
    relationship management
    oil & gas
    financial advisory
    portfolio management