NCBA Group

Lead the Credit Control function by ensuring timely premium collection, effective management of debtor ageing, accurate reconciliation of intermediary and client accounts, creditworthiness assessment, and proactive mitigation of credit risk. The role safeguards cash flow, supports company and regulatory compliance, enforces approved credit terms, and partners with underwriting, claims, finance, sales, intermediaries and legal/recovery partners to resolve disputes, improve collections discipline and reduce exposure to bad debts.

To guarantee high level of customer service, management of branch cash, observance of branch routine standards as well as ensuring that customers items are captured and transacted accurately. To observe compliance & control requirements and support the business development initiatives of the Branch.

The Head of Enterprise Architecture at NCBA Group is responsible for recommending the right technology design, standards, and tools at the enterprise level. This role defines system and application architecture, provides vision and problem-solving ability, and creates strategies and policies to meet business goals. The role focuses on Business Solutions, Application, Data, Infrastructure, and Security Architecture.

Manage a portfolio of corporate customers within the Oil & Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank's revenue and share of wallet for the assigned sector in line with the Bank's strategy. Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers' needs, with the support from the solution/product teams in order to meet assigned goals and target. Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the all stake holders to ensure fulfilment of all deliverables. When assigned, serve in acting capacity in the absence of the Head, Corporate Banking, Nairobi Region.

The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

The IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards & POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB Close of Business activities across Card Platforms according to documented procedures. Additionally, the specialist applies incident and problem management processes to resolve incidents or provide appropriate workarounds, continuously improving support for Fintech's internal and external customers. The role also involves delivering new initiatives and projects related to the supported systems or associated areas.

The Business Development Officer – Travel Channel is responsible for delivering profitable growth of travel insurance through travel agencies, tour operators, airlines, online travel platforms, visa and education consultants, corporate travel accounts, brokers, agents, bancassurance and other approved partners. The role develops and activates channel relationships, builds and converts the sales pipeline, supports compliant customer journeys, coordinates policy issuance and claims support, and uses performance insights to improve acquisition, retention and customer experience.