Business Development Officer – Broker Channel at NCBA Group in Nairobi, Kenya

    NCBA Group logo

    Business Development Officer – Broker Channel

    NCBA GroupNairobi, Kenya

    Posted

    6 days ago

    Apply by

    26 Aug

    Full Time
    On Site
    Senior
    Banking, Insurance & Financial Services
    Sales

    Build your CV in minutes! Tailored for the Kenyan job market.

    Build My CV

    Job Description

    The Business Development Officer – Broker Channel is responsible for delivering profitable growth through licensed insurance brokers. The role acquires, activates and manages broker relationships; builds and converts a quality pipeline across approved general insurance products; coordinates quotations, renewals and service delivery; strengthens broker engagement and productivity; and uses portfolio insights to improve retention, customer experience and channel profitability.

    Key Responsibilities

    • Acquire, activate and manage broker relationships.
    • Build and convert a quality pipeline across approved general insurance products.
    • Coordinate quotations, renewals and service delivery.
    • Strengthen broker engagement and productivity.
    • Use portfolio insights to improve retention, customer experience and channel profitability.

    Required Qualifications

    • Bachelor's degree in Insurance, Business, Marketing, Finance or a related discipline from a recognised institution.
    • A recognised professional insurance qualification, such as CII/ACII or AIIK is Mandatory.
    • Sound knowledge of general insurance products, underwriting principles, broker distribution, policy administration, claims processes, premium collection and intermediary controls.
    • Proficiency in CRM, Microsoft Office and data-analysis/reporting tools used for pipeline and performance management.
    • At least 5 years' relevant experience in insurance or financial services, including a minimum of 3 years in business development, account management or channel sales.
    • Demonstrated experience managing insurance brokers and driving measurable premium growth, retention, portfolio profitability and share of wallet.
    • Experience using sales analytics and market insight to improve conversion, retention, partner productivity and campaign return.
    • Experience working across Underwriting, Product, Claims, Operations, Marketing, Risk, Compliance and external partners.

    Job Details

    Job Function

    Sales

    Minimum Experience

    5 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Insurance

    Languages

    English

    Additional Information

    How to Apply: Visit the application link provided on this page to submit your application.

    Show Broker Channel Mastery in Your Application

    This role is about growing premium through brokers, so your application must prove you can manage relationships and drive numbers. Hiring managers will look for evidence of broker management, sales analytics, and cross-functional collaboration.

    1. Quantify your broker wins: Use numbers to show how you grew premium, improved retention, or increased share of wallet. For example, 'Increased broker-generated premium by 20% in one year.'

    2. Highlight your insurance qualifications: Emphasize your CII/ACII or AIIK certification prominently. If you have them, list them near the top of your CV.

    3. Show your CRM and analytics skills: Mention specific tools you've used for pipeline management and reporting. Give an example of how you used data to improve conversion or retention.

    4. Demonstrate broker relationship management: Describe how you've acquired, activated, and managed broker relationships. Include any strategies you used to improve broker productivity.

    5. Prove cross-functional experience: Talk about times you worked with underwriting, claims, operations, or compliance to solve problems or improve service delivery.

    6. Prepare for behavioral questions: Expect questions about how you handle difficult brokers or tight deadlines. Have stories ready that show your problem-solving and negotiation skills.

    7. Know the Kenyan insurance market: Research current trends and challenges in the broker channel. Mentioning specific market insights in your interview will show you're prepared.

    8. Tailor your CV to the job: Use keywords from the job description like 'premium growth', 'retention', and 'portfolio profitability' to pass ATS and catch the recruiter's eye.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
    Share this job:

    Boost Your Application Success

    1. 1

      Expert CV help that gets you noticed. Build Your CV

    2. 2

      A personalized cover letter for this role. Write Cover Letter

    3. 3

      Attract recruiters with a stronger profile. Boost LinkedIn

    Tags

    insurance
    broker channel
    business development
    sales
    CRM