Credit Control Manager

How to Apply: Interested and qualified? Go to NCBA Group on ncbagroup.com to apply.

Master the Collections Conversation

Credit control in insurance is a high-stakes balancing act between protecting cash flow and keeping broker relationships intact. Hiring managers will probe how you've handled difficult debtors, negotiated payment plans, and kept ageing reports clean under pressure.

1. Quantify your collections wins: On your CV, show numbers: reduction in overdue days, percentage of bad debts recovered, or improvement in debtor days. For example, "Reduced average debtor days from 60 to 45 within 12 months."

2. Show IFRS 9 fluency: Be ready to explain how you've applied expected credit loss models in practice. Mention specific scenarios where you assessed credit risk and set provisions.

3. Prepare a stakeholder story: Credit control is not just finance—it's sales, underwriting, and legal. Have a story ready about how you convinced a sales team to enforce credit terms without losing business.

4. Know the insurance landscape: Understand how intermediary collections work in general insurance. Mention familiarity with broker agreements, commission offsets, and premium payment terms.

5. Highlight team leadership: You'll be managing a team, so talk about how you've motivated collectors, set targets, and developed junior staff. Give a concrete example of a coaching win.

6. Prepare for case questions: Expect a scenario like "A major broker is 90 days overdue. What do you do?" Walk through your step-by-step approach: review the account, communicate, escalate, and propose a recovery plan.

7. Show regulatory awareness: Mention your knowledge of Kenyan insurance regulations and how they impact credit control. This shows you can navigate compliance without being told.

8. Bring a 90-day plan: Outline what you'd do in your first three months: assess the current ageing report, meet key intermediaries, review credit policies, and identify quick wins. This demonstrates strategic thinking.