WE ARE HIRING – DEBT COLLECTION AGENTS at Quest Holdings Ltd (QHL) in Kenya

    WE ARE HIRING – DEBT COLLECTION AGENTS

    Quest Holdings Ltd (QHL)Kenya

    Posted

    3 weeks ago

    Apply by

    15 Sept

    Full Time
    On Site
    Entry
    Banking, Insurance & Financial Services
    Accounting, Auditing & Finance

    Build your CV in minutes! Tailored for the Kenyan job market.

    Build My CV

    Job Description

    Quest Holdings Limited is seeking highly motivated, results-driven, and customer-focused professionals to join our expanding Debt Collection Division. If you are passionate about achieving targets, building customer relationships, and delivering exceptional recovery results, we invite you to apply.

    Key Responsibilities

    • Evening Collections Team – Engage customers during evening hours to maximize recoveries.
    • Fintech Collections Team – Manage digital lending portfolios and drive loan recoveries.
    • Conventional Collections Team – Handle assigned debt portfolios through effective negotiation and customer engagement.
    • Field Collections Team – Conduct field visits, customer tracing, and debt recovery activities in line with company procedures.

    Required Qualifications

    • Excellent communication, negotiation, and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    • Self-motivated, resilient, and target-oriented.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • High level of integrity, professionalism, and accountability.
    • Previous experience in debt collection, customer service, or a call centre is an added advantage.
    • Applicants for the Evening Team must be available to work evening shifts.
    • Applicants for the Field Team must be willing to travel as required.

    Job Details

    Job Function

    Accounting, Auditing & Finance

    Additional Information

    How to Apply: Send your application to the email provided in the job posting or visit the application link.

    Master the Art of Negotiation in Debt Recovery

    Debt collection is a high-stakes field where communication and persistence pay off. Hiring managers look for agents who can balance firmness with empathy while hitting recovery targets.

    1. Showcase your communication skills on your CV: Use specific examples of how you persuaded customers or resolved conflicts. Mention any call centre or customer service experience, even if not in collections.

    2. Prepare for a role-play scenario: Many interviews include a mock call where you handle a reluctant debtor. Practice staying calm, listening actively, and proposing payment plans.

    3. Highlight your target-driven mindset: Quantify achievements like 'exceeded monthly recovery targets by 20%' or 'maintained a 95% call answer rate'.

    4. Demonstrate resilience: Share a story about handling rejection or difficult conversations without losing motivation. This is key for evening and field roles.

    5. Know the legal and ethical boundaries: Brush up on Kenya's Data Protection Act and fair debt collection practices. Mentioning compliance awareness sets you apart.

    6. For field collections, emphasize mobility and independence: Talk about your willingness to travel, knowledge of local areas, and ability to work without direct supervision.

    7. Use data to your advantage: If you have experience with CRM tools or Excel for tracking recoveries, mention it. Analytical skills help prioritize accounts.

    8. Ask smart questions in the interview: Inquire about portfolio size, team structure, and performance metrics. It shows you're serious about delivering results.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
    Share this job:

    Boost Your Application Success

    1. 1

      Expert CV help that gets you noticed. Build Your CV

    2. 2

      A personalized cover letter for this role. Write Cover Letter

    3. 3

      Attract recruiters with a stronger profile. Boost LinkedIn

    Tags

    debt collection
    communication
    negotiation
    customer service
    call centre