Account Manager at HFM Kenya in Nairobi, Kenya

    HFM Kenya logo

    Account Manager

    HFM KenyaNairobi, Kenya

    Posted

    1 week ago

    Apply by

    26 Aug

    Full Time
    On Site
    Entry
    Banking, Insurance & Financial Services
    Sales

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    Job Description

    HFM Kenya is seeking an Account Manager to present products and services to prospective clients, serve as a primary point of contact for client inquiries, and guide new clients through onboarding. The role involves developing client relationships, ensuring high satisfaction, and implementing AML and KYC procedures. The ideal candidate has sales experience and a strong understanding of financial markets.

    Key Responsibilities

    • Presents products and services of HFM to prospective clients in informative manner.
    • Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
    • Provides guidance to new clients on the onboarding process and develops client relationships.
    • Cultivates successful client relationships and maintains a high level of client satisfaction.
    • Knows all the features and benefits of all products, services and trading systems and tools offered.
    • Attains full understanding of the Company's internal operating systems.
    • Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
    • Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
    • Explains to clients the Company's trading system.
    • Inputs detailed and accurate data and information in all internal systems.
    • Develops a sound understanding of trading market conditions on a daily basis.
    • Is proactive in self-development regarding industry knowledge.
    • Carries out any further duties assigned by their line manager.

    Required Qualifications

    • 1+ years experience in sales and trading knowledge is advantageous.
    • Sales-driven attitude with the ability to work independently and meet targets.
    • Familiarity with online trading or financial markets.
    • Strong communication and interpersonal skills.
    • Ability to work in a fast-paced, performance-driven environment.
    • High level of professionalism and work ethic.
    • Prior experience in client-facing or sales roles will be an advantage.
    • Applicants must be eligible or have legal authorization to work in the country where the position is based.

    Job Details

    Job Function

    Sales

    Minimum Experience

    1 years

    Additional Information

    How to Apply: Send your application to the company via the application link provided on this page.

    Master the Client Conversation: From First Call to Onboarding

    This role lives at the intersection of sales and client service. Hiring managers will be looking for someone who can explain trading systems clearly, handle objections, and keep clients engaged long after the first deposit.

    1. Show you know the product: Before you apply, research HFM's trading platforms, account types, and key features. In your CV and interview, mention specific tools you've used or learned about, like MetaTrader 4 or 5, and how you'd explain them to a newbie.

    2. Prove your sales drive with numbers: Quantify your past achievements. Instead of saying 'met targets', say 'exceeded monthly sales targets by 15% for six consecutive months'. Numbers make your drive tangible.

    3. Prepare for AML/KYC questions: Expect questions about how you'd handle identity verification or suspicious activity. Review basic AML/KYC principles and be ready to give an example of how you'd follow procedures without alienating a client.

    4. Practice explaining complex ideas simply: You'll need to explain trading systems to clients with varying knowledge. Practice a 2-minute explanation of how a trading platform works, using plain language and a confident tone.

    5. Highlight your communication skills: This role is all about talking to people. Give examples of times you've handled difficult conversations, built rapport quickly, or turned a complaint into a positive experience.

    6. Show you're a self-starter: The job requires working independently to meet targets. Share a story where you took initiative, like finding new leads or improving a process without being asked.

    7. Understand the fast-paced environment: Financial markets move quickly. Show you can stay calm under pressure, prioritize tasks, and keep accurate records even when busy. Mention any experience with high-volume client interactions.

    8. Research HFM and the industry: Walk into the interview knowing HFM's history, its global presence, and recent news in online trading. This shows genuine interest and helps you ask smart questions.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    sales
    trading
    financial markets
    client relationship
    AML