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    AIOps Lead at M-KOPA Solar in Nairobi, Kenya

    M-KOPA Solar logo

    AIOps Lead

    M-KOPA SolarNairobi, Kenya

    Posted

    1 month ago

    Apply by

    Closed

    Full Time
    On Site
    Senior
    Energy, Utilities & Waste Management
    IT & Software

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    Job Description

    M-KOPA is seeking an AIOps Lead to own the AI Ops team, driving delivery and growth while building production-grade agents and automations. The role involves leading three AI Ops Engineers, prioritizing requests, and designing multi-agent systems and RAG pipelines. The team serves as internal consultants, integrating AI into customer-facing products and improving internal operations.

    Key Responsibilities

    • Lead three AI Ops Engineers — own their delivery, development, and day-to-day work
    • Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
    • Design and ship multi-agent systems and production-grade automations that measurably improve how internal teams and customer-facing staff work
    • Build RAG pipelines for internal knowledge retrieval that ground agents in real organisational context
    • Keep the AI tooling stack healthy as usage scales across 2,500+ employees
    • Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
    • Help refine AI training for the wider organisation, including Software Engineering teams

    Required Qualifications

    • Hands-on experience building production-grade automations and AI agents — scripting, workflow tools, or AI-assisted development
    • Hands-on experience building multi-agent systems using agentic frameworks — LangChain, LangGraph, MCP, Google ADK or similar
    • Experience with RAG pipelines — retrieval-augmented generation for internal knowledge and workflow automation
    • Background in enterprise tooling — rapid prototyping tools Vercel/Railway, identity automation Entra, or internal platforms
    • People leadership experience — you've led or mentored engineers and can own a team's delivery and development

    Job Details

    Job Function

    IT & Software

    Additional Information

    How to Apply: Send your application to the company via the application link provided on this page.

    Show Your Agentic Systems in Action

    This role is hands-on and product-focused. Hiring managers will want to see that you can ship working automations, not just talk about them. Prepare to walk through your past projects in detail.

    1. Build a portfolio of automations: Showcase 2-3 projects where you built production-grade automations or agents. Include code samples, architecture diagrams, and measurable outcomes. For example, an internal tool that reduced manual work by 30%.

    2. Master the stack: Be ready to discuss your experience with Claude, Claude Code, LangChain, LangGraph, MCP, and similar tools. Highlight any work with RAG pipelines and enterprise integrations.

    3. Lead with examples: As a team lead, you'll need to show how you've mentored or led engineers. Prepare stories about how you've grown your team and handled delivery pressure.

    4. Prioritization framework: Think about how you'll manage competing requests from multiple teams. Have a clear framework in mind, and be ready to explain it with examples.

    5. Product mindset: Treat internal teams as customers. Show how you've built tooling that people actually use, and how you've iterated based on feedback.

    6. Stay current: Demonstrate that you keep up with AI trends and can separate hype from practical value. Mention recent tools you've evaluated and your conclusions.

    7. Communication skills: You'll be an internal consultant, so you need to explain complex AI concepts to non-experts. Prepare to give a simple explanation of a technical project you've led.

    8. Cultural fit: M-KOPA values hands-on builders who prove value. Emphasize your bias for action and your ability to ship quickly.

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    Tags

    AI
    agentic frameworks
    LangChain
    RAG
    leadership