Phone Repairs Technician at M-KOPA Solar in Nairobi, Kenya

    M-KOPA Solar logo

    Phone Repairs Technician

    M-KOPA SolarNairobi, Kenya

    Posted

    10 hours ago

    Apply by

    23 Sept

    Full Time
    On Site
    Entry
    Energy, Utilities & Waste Management
    Trades & Services

    Tailor a Career Tools CV to this listing — see which keywords are missing.

    Target this job

    Job Description

    The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of M-KOPA faulty products returned to the warehouse, including smartphones and other assorted accessories. This role involves component analysis, quality checks, and technical repairs to maintain product quality and support retail operations.

    Key Responsibilities

    • Carrying out component analysis of smartphones to identify defects or failure modes.
    • Carry out the initial screening and quality checks of all M-KOPA faulty devices to identify product failure reasons.
    • Carry out technical repairs of all M-KOPA devices using hand tools and power tools.
    • Consistently advancing technical knowledge, especially with new product entry and discovery of new fault codes.
    • Testing and inspecting products after repair to identify possible problems that could lead to future product failures.
    • Product refurbishment and "making new" of all repaired products before dispatch to retail outlets.
    • Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools.
    • Diagnosing problems with repair equipment and making recommendations for repair or replacement.
    • Ensuring accurate data capture and tracking of all repaired units, fault codes, and resolutions on time.
    • Conducting periodic cycle counts and monthly stock counts.
    • Adhering to set Kaizen 6S principles.
    • Meeting the daily set targets of repaired products per day to ensure the required swap stock is available.

    Required Qualifications

    • A Diploma in electronics engineering.
    • 1 year of professional experience in electronics engineering with relevant repair experience.
    • Ability to communicate technical information regularly, both verbally and in writing.
    • Well-versed in the various systems, tools, and procedures used in testing & failure analysis.
    • Experience in using, or a desire to learn, the required software.
    • Good attitude towards acquiring new knowledge.
    • Able to work under pressure and tight deadlines.
    • Self-motivated and able to work independently
    • Good Interpersonal skills.
    • Hands-On experience working with embedded systems

    Job Details

    Job Function

    Trades & Services

    Minimum Experience

    1 years

    Education Level

    Diploma

    Area of Study

    Engineering

    Field of Study

    Electronics Engineering

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply through the M-KOPA Solar careers page at jobs.ashbyhq.com. Visit the application link provided to submit your application.

    Show Your Repair Bench Skills Before You Apply

    This role is about keeping swap stock flowing, so hiring managers will be looking for proof you can diagnose, repair, and test devices quickly and accurately. Your application needs to show hands-on experience with electronics repair and a solid grasp of failure analysis.

    1. Highlight hands-on repair experience: Detail your experience with electronics repair, especially smartphones or similar devices. Mention specific tools you've used (e.g., soldering irons, multimeters) and types of repairs you've performed. If you have examples of diagnosing and fixing faults, describe them briefly.

    2. Emphasize your electronics engineering diploma: Clearly state your Diploma in Electronics Engineering in your CV and cover letter. If you have any additional certifications or training in electronics repair, include those as well.

    3. Show your knowledge of testing and failure analysis: Be ready to discuss how you approach diagnosing faults and testing repaired devices. Mention any experience with testing equipment or software. If you have a systematic method for identifying failure modes, describe it.

    4. Demonstrate your ability to work under pressure: This role has daily targets, so show that you can handle tight deadlines. Provide examples of times you worked efficiently under pressure in previous roles.

    5. Show your willingness to learn: The job requires advancing technical knowledge, especially with new products. Express your eagerness to learn about new devices and fault codes. Mention any self-learning or courses you've taken to stay updated.

    6. Prepare for technical interview questions: Expect questions about electronics components, circuit boards, and common smartphone faults. Review basic electronics concepts and be ready to explain how you would troubleshoot a device that won't power on or has a cracked screen.

    7. Highlight your attention to detail: The role involves quality checks and data capture. Show that you are meticulous by giving examples of how you maintain accurate records or ensure quality in your work.

    8. Align with M-KOPA's mission: M-KOPA provides affordable solar and smartphone products to customers. Show that you understand the importance of reliable devices for their customers and that you are committed to quality repairs that support their business.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
    Share this job:

    Boost Your Application Success

    1. 1

      Expert CV help that gets you noticed. Build Your CV

    2. 2

      A personalized cover letter for this role. Write Cover Letter

    3. 3

      Attract recruiters with a stronger profile. Boost LinkedIn

    Tags

    electronics repair
    smartphone repair
    failure analysis
    quality checks
    embedded systems