Banker, Enterprise Transactional at Standard Bank Group in Nairobi, Kenya

    Standard Bank Group logo

    Banker, Enterprise Transactional

    Standard Bank GroupNairobi, Kenya

    Posted

    1 week ago

    Apply by

    27 Aug

    Contractor
    On Site
    Entry
    Banking, Insurance & Financial Services
    Banking, Insurance & Financial Services

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    Job Description

    As a Banker, Enterprise Transactional, you will provide comprehensive support to the Banker, Relationship, Enterprise Direct team. This role involves servicing customers, processing requests, and providing credit administration support. You will also identify customer needs to support relationship development and ensure adherence to banking processes and regulatory requirements.

    Key Responsibilities

    • Servicing customers and attending to their banking queries in a timely and professional manner
    • Processing customer requests and resolving issues
    • Providing credit administration support, including documentation review, compliance verification, and facility management
    • Identifying and assessing customer needs to support relationship development and cross-selling opportunities
    • Maintaining accurate records and ensuring adherence to banking processes and regulatory requirements
    • Liaising between customers and internal departments to facilitate smooth transaction execution
    • Supporting the preparation and maintenance of customer files and credit documentation
    • Contributing to the delivery of excellent customer service standards within the Enterprise Direct segment

    Required Qualifications

    • First degree in Business Commerce, Economics, Finance or related field
    • 1-2 Years business and financial acumen
    • Knowledge of credit principles, branch and banking processes
    • Checking Things
    • Examining Information
    • Managing Tasks
    • Producing Output
    • Interacting with People
    • Team Working
    • Account Opening and Maintenance
    • Application verification & Submission
    • Financial Analysis
    • Banking processes & procedures

    Job Details

    Job Function

    Banking, Insurance & Financial Services

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Business Commerce

    Additional Information

    How to Apply: Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply.

    Master the Credit and Compliance Screen

    This role sits at the heart of enterprise banking, where accuracy and speed matter. Hiring managers will probe your grasp of credit principles and your ability to keep documentation flawless under pressure.

    1. Show credit knowledge: Be ready to explain how you've handled credit documentation or verification in the past. Even if your experience is academic, walk through a scenario where you checked compliance details and caught an error.

    2. Prove your customer service chops: Enterprise clients expect professional, timely responses. Prepare a story that shows you turned an upset customer into a satisfied one, and quantify the outcome if possible.

    3. Highlight your analytical side: The role demands financial analysis. On your CV, list any coursework or projects where you analyzed financial statements or assessed creditworthiness.

    4. Get comfortable with banking processes: Familiarize yourself with common banking procedures like account opening and maintenance. Mention any exposure you have to these processes, even from internships or coursework.

    5. Emphasize teamwork: You'll liaise between customers and internal departments. Give an example of a time you collaborated across teams to get a task done efficiently.

    6. Prepare for behavioral questions: Expect questions about managing tasks and producing output. Use the STAR method to structure answers that show your reliability and attention to detail.

    7. Brush up on regulatory basics: Understanding compliance is key. Review basic banking regulations in Kenya, such as KYC and AML, and be ready to discuss how you'd ensure adherence.

    8. Tailor your application: Customize your CV and cover letter to mirror the language of the job posting. Use keywords like 'credit administration', 'customer service', and 'financial analysis' to pass any automated screening.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    credit
    banking
    customer service
    financial analysis
    documentation