Customer Sales and Account Manager at Jiji Kenya in Nairobi, Kenya

    Jiji Kenya logo

    Customer Sales and Account Manager

    Jiji KenyaNairobi, Kenya

    Posted

    1 week ago

    Apply by

    25 Aug

    Full Time
    On Site
    Mid
    Retail, Wholesale, E-commerce & FMCG
    Sales

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    Job Description

    Jiji is the largest online marketplace with over 10 million visitors on our site and 5 million active ads. We have been recognized as the best classifieds twice in a row with the highest visibility and returns on our different categories and services. Our site has continuously gained trust among Kenyans enabling us to be the Mobile App of the Year| ShoppingandE-commerce in Kenya. We have had a tremendous impact among our buyers and sellers which has positively contributed to their growth. We are looking for results-driven Customer Sales and Account Managers to boost our revenue growth and profitability.

    Key Responsibilities

    • Present, promote, and sell to existing and prospective customers
    • Establish, develop, and maintain positive customer relationships with JIJI clients
    • Achieve agreed upon sales targets and outcomes within the stipulated schedule
    • Expedite the resolution of customer problems and complaints to maximize satisfaction
    • Collaborate sales efforts with team members and other departments
    • Keep abreast with Jiji services being offered, understanding new features and best sales practices to assist in boosting sales
    • Continuously improve sales skills through customer feedback, personal learning initiatives, etc.

    Required Qualifications

    • Highly motivated and target-driven with a proven track record in sales
    • Excellent selling, negotiation, and communication skills
    • Previous experience in telesales
    • Excellent written and verbal communication skills.
    • Relationship management skills
    • Degree/ Diploma in any field

    Job Details

    Job Function

    Sales

    Minimum Experience

    1 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Any

    Languages

    English

    Additional Information

    How to Apply: Send your application to careers@jiji.com.

    Master the Art of Online Marketplace Sales

    In this role, you'll be selling Jiji's advertising and listing services to businesses. To stand out, you need to understand the online marketplace landscape and how your sales directly impact clients' growth.

    1. Showcase Your Sales Track Record: Quantify your achievements in previous sales roles. For example, mention how you exceeded targets by a certain percentage or grew a client portfolio. Numbers speak louder than adjectives.

    2. Highlight Telesales Experience: Since telesales is a key requirement, emphasize your phone-based selling skills. Describe how you handle objections, build rapport, and close deals over the phone.

    3. Demonstrate Relationship Management: This role is about maintaining long-term client relationships. Share examples of how you've nurtured accounts, resolved issues, and ensured customer satisfaction.

    4. Understand Jiji's Platform: Research Jiji's services, features, and pricing. Be ready to discuss how you would pitch to different types of sellers, from individuals to large businesses.

    5. Prepare for Role-Play Scenarios: Interviews may include mock sales calls. Practice your pitch, objection handling, and closing techniques. Be confident and persuasive.

    6. Emphasize Communication Skills: Clear and persuasive communication is crucial. Show that you can articulate ideas effectively, both in writing and verbally.

    7. Show You're Target-Driven: Employers want to see that you're motivated by targets. Talk about your personal goals and how you stay focused on achieving them.

    8. Be Ready to Discuss Market Trends: Show that you understand the e-commerce landscape in Kenya. Mention trends like mobile commerce and social selling to demonstrate your industry awareness.

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    Tags

    sales
    account management
    telesales
    negotiation
    communication