Protocol Officer, Noc

The Protocol Officer will supervise the preparation and review of official correspondence, monitor unit performance, and prepare budget proposals. The role involves managing staff, coordinating human resources actions, and analyzing data to support decision-making. The officer will also ensure compliance with financial regulations and foster a collaborative work environment.

• Supervise the preparation and review of official correspondence, including note verbales, briefing notes, reports, memoranda and communications with government authorities and client entities.
• Monitor and report on the Unit's performance against established key performance indicators (KPIs) and recommend corrective measures where necessary.
• Prepare budget proposals and cost estimates for the Unit and monitor implementation and expenditure to ensure compliance with approved allocations and financial regulations.
• Review and validate service billing and cost recovery reports for client entities subscribing to HCSU services.
• Identify operational risks and service delivery challenges and recommend appropriate mitigation measures to management.
• Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Ensure that requirements and background information used for data analysis are documented.
• Manage and supervise staff of the Unit, including work allocation, performance management, and professional development.
• Coordinate human resources actions within the Unit, including recruitment, onboarding, learning and development, succession planning and separation, in accordance with UN policies and procedures.
• Foster a collaborative, inclusive and client-oriented work environment and promote high standards of professionalism, accountability and service excellence.
• Identify training needs and ensure staff have the knowledge and skills required to effectively perform their functions.
• Perform other related duties as assigned.

• Advanced university degree (Master's degree or equivalent) in International Relations, Political Science, Law, Public Administration, Diplomacy, Foreign Affairs, Business Administration or a related field is required.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.
• A minimum of five (5) years of relevant and progressively responsible working experience in protocol services, diplomatic relations, government liaison or a related area is required.
• Experience in the interpretation and application of host country agreements, privileges and immunities and liaison with government authorities is required.
• Experience supervising staff and managing service delivery operations is required.
• Experience in the United Nations Common System or international organization is desirable.
• Experience using information management systems and analyzing service delivery data to support operational decision-making is desirable.