Sales & Ticketing Agent-Eldoret at Jambojet in Eldoret, Uasin Gishu, Kenya

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    Sales & Ticketing Agent-Eldoret

    JambojetEldoret, Uasin Gishu, Kenya

    Posted

    2 days ago

    Apply by

    4 Sept

    Full Time
    On Site
    Entry
    Automotive & Aviation
    Sales

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    Job Description

    Under the general guidance of the Sales Supervisor, the Sales and Ticketing Agent is responsible for delivering exceptional customer service, driving sales, and supporting customer retention. The role involves processing flight bookings and transactions accurately, offering the best available fares, managing customer interactions professionally, and promoting Jambojet products and services to enhance revenue and strengthen customer loyalty.

    Key Responsibilities

    • Proactively offer the best available fares, generate sales, and ensure 100% accuracy in fare quotations and revenue collection.
    • Meet and exceed individual and station sales targets by effectively upselling and cross-selling Jambojet products and services.
    • Engage and support prospective and existing customers to build loyalty and contribute to long-term business growth.
    • Provide accurate information on flight schedules, fares, promotions, and travel requirements to support informed customer decisions.
    • Assist customers with queries related to bookings, cancellations, refunds, and other ticketing services in a timely and professional manner.
    • Handle customer complaints and feedback courteously, ensuring prompt and satisfactory resolution to maintain a positive brand image.
    • Perform accurate daily reconciliation of sales returns, maintain up-to-date records and reports, and aim for minimal or zero reservation-related OTIs to demonstrate operational accuracy.
    • Work collaboratively with other departments to ensure a seamless and positive travel experience for customers.
    • Safeguard company property at the sales office and comply with all Occupational Health and Safety OHS and company security policies.
    • Contribute ideas to improve products, processes, and customer experiences, and participate actively in company initiatives that support a culture of innovation.
    • Participate in ongoing training and development programs to enhance skills and stay updated with industry and system changes.

    Required Qualifications

    • Minimum of a Diploma in Travel and Tourism or Related Discipline.
    • Diploma in IATA/UFTAA Foundation or Consultant Level is a plus.
    • Minimum of 1 year experience in airline or travel agency fares and ticketing is preferred.
    • Relevant industry certifications.
    • Membership to professional bodies is an added advantage.

    Job Details

    Job Function

    Sales

    Minimum Experience

    1 years

    Education Level

    Diploma

    Area of Study

    Travel and Tourism

    Field of Study

    Travel and Tourism

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified candidates should apply via the application link provided on this page.

    Master the Art of Fare Quoting and Upselling

    In airline sales, your ability to quote the best fare and close a sale hinges on your knowledge of fare rules, ticketing systems, and customer psychology. Hiring managers will probe how you handle fare calculations, manage bookings, and turn a routine inquiry into a sale.

    1. Showcase your ticketing system fluency: On your CV, list the specific reservation systems you have used (e.g., Sabre, Amadeus, Galileo) and any IATA/UFTAA certifications. Be ready to describe a scenario where you navigated a complex booking or fare calculation under pressure.

    2. Prove your sales track record: Quantify your achievements in previous roles. For example, mention how you consistently met or exceeded monthly sales targets, or how you increased ancillary sales through upselling. Numbers speak louder than vague claims.

    3. Prepare for customer service scenarios: Expect questions about handling irate customers, processing refunds, or managing booking changes. Practice the STAR method (Situation, Task, Action, Result) to structure your responses clearly.

    4. Understand Jambojet's market: Research Jambojet's routes, pricing strategy, and target customers. Show that you understand the low-cost carrier model and how your role contributes to revenue generation and customer loyalty.

    5. Highlight your attention to detail: Emphasize your accuracy in fare calculations, daily reconciliations, and record-keeping. Provide examples of how you minimized errors or caught discrepancies in your past work.

    6. Demonstrate your communication skills: As a ticketing agent, you'll interact with diverse customers. Prepare to show how you tailor your communication to different audiences, whether over the phone, email, or in person.

    7. Show your commitment to safety and compliance: Mention your awareness of OHS policies and security protocols. This shows you take your responsibilities seriously beyond just sales.

    8. Ask insightful questions: At the end of the interview, ask about the team's sales targets, the training provided, or how the company measures customer satisfaction. This demonstrates your genuine interest in the role and the company.

    CareerSasa Safety Alert: Never pay employers or agencies for interviews, training, or job placement. Does a job request payment? Report it immediately using the "Flag" button. While CareerSasa vets job postings thoroughly, always verify opportunities independently.
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    Tags

    sales
    ticketing
    customer service
    airline
    travel