Telesales Representative

We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will play a crucial role in driving sales by engaging with potential & existing customers over the phone. You will be responsible for effectively communicating our product offerings, addressing customer inquiries, & managing relationships to close sales & ensure customer satisfaction.

• Contact existing and prospective customers daily to generate sales opportunities.
• Convert customer inquiries into confirmed sales orders.
• Identify new sales opportunities within existing customer accounts.
• Reactivate dormant customers through regular follow-up.
• Build and maintain long-term customer relationships.
• Achieve assigned monthly sales targets.
• Increase customer purchase frequency and average order value.
• Conduct follow-up calls after quotations to maximize conversion.
• Serve as the primary contact for assigned customer accounts.
• Develop strong relationships built on trust and professionalism.
• Understand customer requirements and recommend suitable products.
• Maintain regular communication with customers regarding promotions, stock availability, and new product introductions.
• Ensure customers receive timely responses to all inquiries.
• Prepare accurate quotations promptly.
• Follow up all outstanding quotations.
• Convert approved quotations into sales orders.
• Process customer orders accurately in the ERP system.
• Verify product codes, quantities, pricing, discounts, and customer information before processing.
• Ensure orders are completed accurately and within company procedures.
• Maintain thorough knowledge of the companys product portfolio.
• Understand product specifications, applications, and advantages.
• Recommend suitable alternatives when requested products are unavailable.
• Cross-sell complementary products.
• Upsell premium products where appropriate.
• Educate customers on product usage and suitable applications.
• Coordinate with Warehouse to ensure timely order preparation.
• Liaise with Dispatch regarding deliveries.
• Follow up customer deliveries until completion.
• Communicate delivery updates to customers.
• Resolve delays affecting customer orders.
• Respond promptly to customer inquiries.
• Resolve customer complaints professionally.
• Coordinate product exchanges, returns, shortages, and damaged goods.
• Escalate unresolved issues to the Head of Sales where necessary.
• Ensure every customer interaction reflects positively on the company.
• Follow up customers with overdue invoices.
• Coordinate with the Finance Department regarding payment status.
• Encourage timely customer payments.
• Assist in resolving payment-related queries.
• Maintain accurate customer records within the ERP system.
• Record all customer interactions, quotations, sales, and follow-up activities.
• Keep customer contact information updated.
• Prepare daily, weekly, and monthly sales reports as required.
• Maintain confidentiality of customer and company information.
• Monitor competitor activities, pricing, and product offerings.
• Gather customer feedback and communicate market trends.
• Identify emerging customer needs and business opportunities.
• Recommend product improvements based on customer feedback.
• Work closely with the Warehouse, Dispatch, Finance, Procurement, Marketing, and Customer Service teams.
• Participate in departmental meetings and sales reviews.
• Share market intelligence with management.

• Minimum of a Bachelor Degree in Sales & Marketing, Customer Service, or related field.
• Proven experience as a Telesales Representative or similar role in sales.
• Demonstrated success in meeting or exceeding sales targets over the phone.
• Strong proficiency with Tally ERP or similar ERP & CRM softwares.
• Quick to learn new product information & effectively communicate features & benefits.
• Exceptional verbal communication/written & interpersonal skills.
• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
• Strong problem-solving skills with a focus on customer satisfaction.