Supervisor Property Executive (Tele Sales & Research) at Tatu City in Nairobi, Kenya

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    Supervisor Property Executive (Tele Sales & Research)

    Tatu CityNairobi, Kenya

    Posted

    1 week ago

    Apply by

    28 Aug

    Full Time
    On Site
    Mid
    Building, Construction & Real Estate
    Sales

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    Job Description

    The Supervisor leads the Property Executive Tele Sales team and provides oversight to the Research function. The role is accountable for driving productivity, quality, discipline, coaching, performance management and continuous improvement while ensuring a consistent pipeline of high-quality leads. The Supervisor identifies capability gaps, liaises with HR and relevant stakeholders to coordinate training, and plays an active role in designing, facilitating and evaluating training programs, SOPs and coaching interventions.

    Key Responsibilities

    • Lead daily tele sales operations and supervise team performance.
    • Monitor attendance, punctuality, schedule adherence and break compliance.
    • Conduct huddles, one-on-one coaching and performance reviews.
    • Drive achievement of activity, quality and conversion Key Performance Indicators.
    • Review calls and provide structured coaching.
    • Identify training needs through Quality Analysts and Key Performance Indicators analysis.
    • Coordinate training with HR, Quality Analysts and Operations.
    • Design and deliver refresher training, role plays and SOP updates.
    • Support onboarding and mentoring new Property Executives.
    • Oversee Research Property Executives to ensure timely delivery of accurate call-ready leads.
    • Ensure Salesforce is maintained as the book of record.
    • Coordinate with Real Estate Advisors to improve conversion and feedback loops.
    • Drive continuous process improvement and compliance.

    Required Qualifications

    • Higher Diploma or bachelor's degree in business administration, sales, marketing, communications, real estate, information management or a related discipline.
    • Minimum 3 years' experience in tele sales /contact Centre operations.
    • At least 1 year in a supervisory, coaching or team lead capacity.
    • Salesforce/CRM experience.

    Job Details

    Job Function

    Sales

    Minimum Experience

    3 years

    Education Level

    Bachelor’s Degree

    Area of Study

    Business

    Field of Study

    Business Administration

    Languages

    English

    Additional Information

    How to Apply: Interested and qualified? Go to Tatu City Limited on jobs.workable.com to apply.

    Show You Can Run a Tele Sales Floor That Converts

    This role is about leading a team to hit numbers while keeping quality high. Hiring managers will look for proof you've coached agents, used CRM data, and improved conversion rates.

    1. Quantify your tele sales wins: On your CV, put numbers behind your leadership: team size, call volumes, conversion rates, and how you improved them. For example, 'Led a team of 10 agents, increasing monthly qualified leads by 20% through structured coaching.'

    2. Prove your coaching style: Be ready to describe a time you turned a struggling agent into a top performer. Outline the specific steps you took—call reviews, role plays, feedback sessions—and the measurable result.

    3. Show Salesforce fluency: Expect questions on how you use CRM to track leads, monitor activity, and generate reports. Mention any dashboards or reports you built to keep your team on target.

    4. Connect tele sales to real estate: Understand how tele sales feeds the property sales pipeline. Talk about how you'd ensure research execs deliver accurate, call-ready leads that advisors can close.

    5. Prepare for process improvement questions: They want someone who improves SOPs. Think of a time you streamlined a process—like call scripts or lead qualification—and the impact it had.

    6. Emphasize discipline and compliance: This role monitors attendance and schedule adherence. Share examples of how you've maintained team discipline without killing morale.

    7. Know your KPIs: Be ready to discuss activity metrics (calls made), quality scores, and conversion rates. Show you know how to balance volume with quality.

    8. Ask smart questions: In your interview, ask about the team's current conversion rates, the biggest challenge in lead quality, and how success is measured for this role. It shows you're already thinking like a supervisor.

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    Tags

    tele sales
    contact centre
    Salesforce
    CRM
    coaching